Enterprise Tool

WhatsApp Business

Send and receive WhatsApp messages via the Meta Business Cloud API

WhatsApp Business API lets you automate customer conversations at scale. CipherSense Agents integrates with the Meta Cloud API to send text messages, pre-approved templates, media (images, videos, documents), and interactive button/list messages. You can also trigger workflows from inbound WhatsApp messages using the built-in webhook.

Official documentation

Setup

Create a Meta App with WhatsApp product

Go to developers.facebook.com > My Apps > Create App. Choose Business as the app type and add the WhatsApp product. Complete the Business Verification flow if prompted.

Meta for Developers

Get your Phone Number ID and Access Token

In your Meta App Dashboard, go to WhatsApp > API Setup. Copy the Phone Number ID shown for your test number (or add a production number). Generate a System User Access Token with the whatsapp_business_messaging permission via Business Settings > System Users.

Register the CipherSense Agents webhook (optional)

To receive inbound messages: in Meta App Dashboard go to WhatsApp > Configuration > Webhook. Set the Callback URL to https://<your-domain>/api/integrations/whatsapp/webhook and enter a Verify Token of your choice. Subscribe to the messages field. Use the same Verify Token when saving the integration in CipherSense Agents.

Add the integration in CipherSense Agents

Go to Project > Integrations > Add Integration > WhatsApp Business. Enter your Phone Number ID, Access Token, and optionally your Verify Token and App Secret. Click Save & Test.

Connection Fields

Fields required when adding this integration in your Project › Integrations.

Field	Required	Description
Phone Number ID	Required	The Phone Number ID from Meta App Dashboard > WhatsApp > API Setup.
Access Token	Required	A permanent System User access token with whatsapp_business_messaging permission.
Webhook Verify Token	Optional	A secret you choose when registering the webhook URL in the Meta App Dashboard.
App Secret (optional)	Optional	Your Meta App Secret for validating HMAC-SHA256 webhook signatures. Recommended for production.

Common Use Cases

Send order confirmations and shipping updates to customersTrigger AI agent conversations from inbound WhatsApp messagesBroadcast approved template messages to opted-in usersSend lead qualification flows with interactive button menusDeliver AI-generated reports or summaries via WhatsAppSupport ticket creation from inbound customer messages

Ready to connect WhatsApp Business?

Add this integration from your project dashboard and wire it into a workflow.

Open Dashboard ← Back to Integrations